I listened to this nonsense today on Radio Ulster,and later on the news-it struck me as yet another attempt from a moaner trying to get compensation
I have handled several Air Ambulance flights at BFS,and the aircraft used are usually Piper Navajo Chieftain types or similar-they are not fitted out in a conventional way,and might well look a little rough and ready to those unused to flying in them.
Much of the interior is stripped out including carpet and flooring,and replaced with just a few seats,and space for what ever additional medical equipment is required-it may have been an unpleasant experience for this lady,but I think most of this is down to the fact she probably hasn`t flown in a small aircraft before-they are much nosier than a conventional airliner-I also think her expectations might well have been too high,perhaps she thought she would be in an executive luxury jet.
I don`t think it was necessary to go to the media,fair enough it may have been alarming that the aircraft developed a technincal fault and had to divert; I think it was interesting that UTV didn`t even run the story.